Mitel Software Applications

Attendant Console

This powerful, Collaboration and Presence software provides seamless integration between the computer and telephone so users can immediately determine real-time station status of associates. Users can initiate, answer, transfer, reverse transfer, hold, conference, forward, and mute calls via touch screen, mouse, or keyboard.

Attendant Console software works in both single and multi-node configurations - so users can view the real-time status of all the stations and hunt groups on the system, whether they're in the office or across the country. Specific messages can be communicated to callers ("out of the office," "on vacation until the 15th") based on co-workers' alert messages displayed on the system.

  Business Productivity

• Provides an at-a-glance display of last and first names, extension numbers and status for simplified call initiation, transferring, and conferencing. 
• Allows users to handle calls quickly - increasing productivity and efficiency levels.
• Enables users to provide personalized service and expedite important customer calls.
• Creates the ideal call handling environment for a user's business needs.
• Provides a call log so users can return abandoned and missed calls.

Connection Assistant®

Connection Assistant software is a collaboration and Presence tool designed for general business use. This application links workgroup members to each other, as well as to their desktop resources. Associates can receive convenient screen pops of applications, key customer information, and frequently-used web applications. Using a flexible rules-based system, Connection Assistant allows users to assign actions to specific events occurring at their extensions. In doing so, calls can be diverted to a particular person, department, or voice mail. Or, users can create rules to automatically play a sound file or open a web page for important calls and much more. Additionally, team members can transfer conversation notes with inbound or external calls and view their fellow co-workers' availability status.

  Business Productivity

• Provides flexible automation of call handling without involving the company telecom manager.
• Reduces the time associated with manually looking up contact information and opening applications.
• Facilitates personalized customer service.
• Provides quick and easy call handling.
• Enhances group synergy by connecting team members to each other for efficient collaboration.
• Shows inbound and outbound call activity enabling users to identify abandoned calls or quickly return missed calls.

Unified Communicator Software/SIP Server

Unified Communicator (UC) is a powerful presence management and collaboration application designed to keep users connected with callers while maintaining visibility with other business associates. Unified Communicator blends call features, routing rules, and contact and device management with web collaboration and video conferencing into a single converged solution.

Unified Communicator software offers multiple user interfaces, enabling users to access features and functionality via speech recognition, handhelds, cell phones, PCs and WAP-enabled devices. The software offers advanced call routing capabilities, enabling users to create rules to manage incoming calls based on a wide array of options (such as who is calling, when, etc.) Call control buttons allow users to promptly return calls, control conferences, record calls and more.

In addition to helping users manage their availability and presence, with Unified Communicator they can bring groups of co-workers or clients together in real-time to share ideas, solve problems, and sell and demo products through web collaboration and video conferencing tools. These tools help users improve teamwork, better manage dispersed work groups and improve business processes. Users can access features and functions via automatic speech recognition and various WAP-enabled devices including PCs, PDA's and cell phones.

  Features and Enhancements for Unified Communicator v4.0

• Global Voice Mail - Delivers notification of voice mail messages to and allows users to check voice mail from any of the devices associated with their account.
• Simplified Call Routing - UC v4.0 offers new system default routing rules and more intuitive wizards to help with the creation of customized routing rules.
• Quick Status Creation Wizard - Users can create a new status quickly by selecting their current location and availability, or by using optional customized or dynamic text to create a status.
• Integration with Web Conferencing - UC v4.0 is now integrated with a full version of Mitel Web Conferencing v4.5. Optional integration of Mitel Remote Support v4.5 is also available with licensing purchase.
• Status Displays for Phone-to-Phone IC Calls - When a UC user has no routing rules selected for their current location, the destination's DND status message is relayed back to the caller, allowing the caller to take appropriate action.
• Softphone Support - UC v4.0 supports the latest release of Mitel® Model 8602 (IP Softphone).

Collaboration

As an integral part of our Managed Services offerings, Mitel is focused on providing a suite of Presence, Collaboration, and Messaging Tools that are designed to solve your challenges and business requirements.

Collaboration Tools enable enterprises to foster a dynamic, real-time environment in order to share ideas and information in the pursuit of common goals. Collaboration tools enable two or more people in geographically dispersed locations to communicate more effectively, streamlining business process, improving customer care, enhancing employee productivity and reducing expenses. These tools offer the flexibility to utilize a variety of devices, enabling the user to communicate while on-the-go. Additionally, these tools have the ability to capture the results of a collaborative effort for future reference.

Collaboration Tools bridge into Presence Tools, which enable users to conveniently view the availability of others before they initiate a collaborative effort, eliminating the chance of wasted time. Messaging is the foundation from which collaborative efforts can be built. These tools facilitate collaboration by providing users with reliable, flexible ways to transfer and exchange information, regardless of the recipient's availability and location.