Computer/Telephone Integration

What is Computer/Telephone Integration?

Computer/Telephone Integration sounds easy doesn't it? Well, maybe easy isn't the right word. All it really means is your telephone system and your computer share information and perform some tasks together. You can highlight a telephone number on your computer display, click the mouse, and have your telephone dial the number. Or your telephone system can send Caller ID information to your computer so it automatically calls up your customers account screen. Or your computer can log each incoming and outgoing call made on your telephone, add a time/date stamp, record the Caller ID or outgoing number dialed, and time the call for you. You can even add an account code if you wish.

Or you can design a scenario which would enhance revenue, track results, or control expenses. Someone may have already designed it. If not we probably know a way to get it done. Your vision is our limit.

Call Centers: Anyone having incoming or outgoing calls has a call center. It may be just a few lines and two or three people or it may have hundreds of agents. The question is how can our products and services enhance your revenue, ease administrative burden, track company results, hold the line on expenses, or improve customer service? Use "screen pop" capabilities to display the caller's phone number or account number on your display, have incoming calls routed efficiently to the right person, and track activity and performance with easy to use information reporting programs. We can do all these things. For more information click Contact Center Suite.

Mitel Applications Platform: The Applications Platform is exactly what the market needs — an Interactive Voice Response (IVR) platform that integrates computer, telephony, Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities. It allows customization for virtually every type of environment. The full-featured, turnkey Applications Platform includes high performance hardware, state-of-the-art enabling technology, and integrated IVR capabilities. It allows for the rapid development and deployment of sophisticated Interactive Voice Response applications for the Axxess business communication system.

We can provide a complete turnkey solution or you can purchase a developers kit and create your own solutions. It's your choice. For more information click Applications Platform .

Attendant Console: More than just a pretty name for a computer attendant console, the Attendant Console software gives your attendant the ability to handle each call smoothly and without effort. With more information available than any "console box", your attendant has the information on each station to determine "real" status and handle the call accordingly. You can even send e-mail directly to each station. For more information click Attendant Console .

Unified Communicator: Are you looking for a tool that will organize your voice mail and personal contact information while directing selected or all calls to your current location? The Unified Communicator is your solution. Control how and when you may be reached. Integrate all your communication tools with forwarding to cell phone, voice mail, pager, or alternate numbers. Monitor the status of your colleagues. And you can access your tools from your web browser or with a call from your cell phone using simple commands on your speech enabled user interface. For more information click Unified Communicator.